FAQ

What personalisation can you provide?

Currently, you can add your name, or the name of whoever you are giving the book.

There are not enough characters within the personalisation field, can you add more?

Unfortunately, all our products are designed and formatted with the character counts shown so that the personalisation of your gift can be made in the best way possible.

My order has arrived with a spelling mistake, can you help?

To begin with, we would recommend checking your order confirmation, as all of our books are printed as requested. However, if this is a mistake made by us, we will happily get this sorted for you if you can please contact our customer care team with your order number and any images of the mistake.

When will my order be delivered?

Our deliveries take place on working days, being Mondays to Fridays only (excluding bank holidays). Standard delivery for those products in stock will typically be next working day, for orders received and accepted before 4pm (this (this will not apply if additional checks and verifications by HP are required). For remote destinations delivery will normally be within 5 working days from order acceptance. These times are estimates and cannot be guaranteed. For more details about our shipping please review our terms and conditions.

Can I return my book?

For all information about returns, please read our returns policy.

How can I cancel my order?

Please contact us as soon as possible and we’ll try to cancel your order before it is sent to our production team. Unfortunately, once an order has received by our production team, we are unable to cancel it.

My book arrived damaged. What can I do?

If your cookbook is damaged, please contact our customer care team and provide your order number, as well as photos of damage to the book.

I have made a mistake on my order; can I change this?

We understand mistakes happen and we will certainly try our best to make any changes we can. Please note, as all of our orders are dispatched the next working day after ordering, it may be too late to make a change. Please contact our customer care team as quickly as possible and we will try our best.

I have a discount code but forgot to apply it to my order, can you add this?

No need to worry! As long as the book hasn’t been dispatched or the discount hasn’t expired, we can certainly take the code for you. Please contact us with your order number and voucher code as soon as possible so we can get that sorted for you.

I want to place a corporate or bulk order; do you offer discounts?

We would recommend emailing the team on custom.content@hp.com. Please include the number of items you require, how quickly you require them and where you would like them sending.